Privacy Policy

You can access our full Privacy Policy here to help you understand how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.

We may update this policy from time to time, so please check this page occasionally to ensure you are happy with any changes.

If you have any questions about this policy, you can send them to our Privacy Manager at the following email address: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

USE AND PROCESSING OF INFORMATION COLLECTED

We promise to respect your privacy and protect your personal information in collecting, storing and sharing your data securely. We will respect your data protection rights and seek to give you control over your own information.

We will be transparent about the information we collect and what we do with it.

We will use the information you provide to us for the purposes described in our Privacy Policy, which include providing the services you have requested and improving your experience with Flora Travel/ Bananafun Agency.

We will use the information to help us understand you better and to be able to provide you with relevant offers. Furthermore, we will send you important information relating to a product or service you have purchased to keep you informed about your travel booking and itinerary.

Any personal information processed by Flora Travel/Bananafun in connection with this Privacy Policy is controlled by Flora Travel/Bananafun, considered the "data controller" of your personal information under European Union data protection legislation. 

The information collected (by email, form completion or by telephone contact) may be used to personalize your experience; improve our Website; improve customer service and respond to customer queries and emails; process transactions; send email notifications, such as programme changes, updates etc; manage and operate our Website and Services.

AUTOMATIC COLLECTION OF INFORMATION

When you visit the Website, our servers automatically record information that your browser sends. This data may include information such as the IP address of your device, browser type and version, operating system type and version, language preferences or the web page you were visiting before entering our Website, pages, products on our Website that you visit, the time spent on those pages, information you search for on our Website, times and dates of access, and other statistics.

COLLECTION OF PERSONAL INFORMATION

We may collect the following personal information: name, date of birth and email address.

We receive and store any information that you knowingly provide to us when you make a purchase or fill out any online forms on the Website. You may choose not to provide us with certain information, in which case you may not be able to access all the services provided by the Website. Users who are unsure about what information is required are welcome to contact us

BILLING AND PAYMENTS

We use for some of our services, third party payment processors to help us process your payment information securely. Use of your personal information by third party processors is governed by their privacy policies, which may or may not contain privacy protections as protective as this Privacy Policy. We encourage you to review their respective privacy policies.

COOKIES

The Website uses "cookies" to help personalize your online experience. A cookie is a text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You may accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies and how to manage them, visit internetcookies.org

LINKS TO OTHER WEBSITES

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect personal information.

SECURITY OF INFORMATION

We protect the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure for up to 90 days.  We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (a) there are security and privacy limitations of the Internet that are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and such information and data may be viewed or tampered with in transit by a third party despite our best efforts.

DATA BREACH

If we become aware that the security of the Website has been compromised or that users have disclosed personal information to unrelated third parties as a result of outside activities, including, but not limited to, security breaches or fraud, we reserve the right to take reasonably appropriate action, including, but not limited to, investigation and reporting, and notification and cooperation with law enforcement authorities. In the event of a data breach, we will contact all affected individuals if we believe there is a reasonable risk of harm to you as a result of the breach or if notification is required by law. When we do so, we will email you.

LAWFUL DISCLOSURE

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

ACCEPTANCE OF THIS POLICY

You acknowledge that you have read this Policy and agree to all of its terms and conditions. By using the Website or its Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not permitted to use or access the Website and its Services.

CONTACT

If you have any questions about this Policy, please contact us at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser..